What’s the first thing you look for when hiring a new candidate? Their skills? Their experience? Their qualifications? According to a Monster survey, employers say finding skilled candidates will be their top challenge this year. So, it's no surprise that you’d want to find out as much as possible about a candidate’s experience. But on top of this, you need people that align with your business values. The right candidate will work well with your team and thrive in your company culture. A behavioral interview scoring matrix can help you find your company’s A-players, the all-rounders that fit just right in their role and on your team. In this article, we’ll show you what a behavioral interview scoring matrix is, how to use it effectively, and give you a downloadable matrix template you can use to get the ball rolling.
A behavioral interview scoring matrix (sometimes known as a hiring matrix) is a recruitment framework that measures how candidates behave and respond to different situations.
Candidates draw from their experience to answer a series of competency-based questions. Their answers show how they’ve performed in the past, their skills, and whether they’d be a good fit for the role.
Here’s a good example of a behavioral interview scoring matrix:
The process involves using purposefully designed standardized questions and an interview scorecard (or interview rubric) to rate candidates based on their skills, experience, values, and cultural fit. (We’ll cover what questions to ask in a moment.)
Using a behavioral matrix like the one above allows you to predetermine questions based on each section, giving you a complete picture of your candidate while minimizing any first impression bias (more on this later too).
At the end of the interview, you’ll tally up the results within your applicant tracking system to determine the candidate's overall interview rating. From here, you can compare the results to make efficient hiring decisions.
Let’s take a look at some best practices when using an interview scoring matrix. We’ll also explore each section of the scorecard and determine the types of questions to ask.
Your rating scale is the scoring system you use to evaluate candidates. It’s a simple, efficient, and fair way to determine which candidates are right for the job.
Here’s an example of a candidate scorecard that uses a 5-point rating scale:
Add up the total score, compare all candidate’s scores, and you’ll see who ranks the highest. This is likely the best person for the job.
To create your own rating scale, start by establishing your hiring criteria. Outline the skills, experience, and values that your ideal candidate must have. Here are some areas you might want to consider:
With your hiring criteria and competencies in place, you can create your rating scale.
Aim for around five rankings on your scale and decide on what you’re measuring. You could use our example above, evaluating to what standard candidates meet your criteria. But there are other measurements that may work better for your role.
For example, you could adjust the five-point scale to reflect experience:
You’ll struggle to compare candidates with less than five rankings (we’ll discuss this in more detail later).
All your questions are pre-planned when using a scoring matrix. The tricky part is asking the right questions and ensuring they align with your hiring criteria.
No company is the same, so you’ll want to focus on questions that make sense for your business. For example, a creative agency will want to ask questions about the creative process, from concepts to production. They’ll opt for more creative competencies. A technology company may focus more on problem-solving and communication skills.
To know where to focus your questions, you’ll need to know which skills you’re targeting and how they’re typically expressed on a successful project at your company.
Take a look at these behavioral questions as an example:
All of these questions align with specific hiring criteria. It helps you ask questions relevant to the specific skills and personal traits required for the job.
Take these best practices into account when creating your job interview questions.
Candidates get nervous, forget things, and may not give you the information you need to determine if they’re right for the job. If you feel like a candidate could expand on their answer, have some related questions in place.
Imagine asking a candidate to describe a time they had to lead a team. To dig a little deeper, you could ask follow-up questions like:
All of these questions encourage the candidate to expand on their original answer.
Open questions encourage people to provide thorough and detailed answers, whereas closed questions can prevent this from happening.
It’s a great way to encourage candidates to elaborate on their answers; if you ask a closed question, the candidate can simply answer with “yes” or “no.”
Here are a few examples of how you can change closed questions to open-ended questions.
| Closed question | Open-ended questions |
|---|---|
| Have you overcome any challenges in your previous role? | What challenges have you overcome in your previous role? |
| Can you tell me about your work experience? | How will your work experience help you in this role? |
| Do you have experience leading a team? | Tell me about a time when you led a team and explain what happened. |
The matrix offers structure for your interviews, but you should allow some room for notes outside your pre-planned questions.
For example, the interviewee might not have experience in a certain area, but they could have relatable skills that transfer to the role. The Monster survey linked above found that 63% of employers are willing to hire someone with transferable skills, so it’s not unheard of.
Note these skills down in your matrix and consider them when making your final decision.
When the interview wraps up, it’s time to review the scorecard and determine which candidate is right for the job.
Here’s what you need to do.
Discuss the pros and cons of each interviewee, along with their scores, and take everyone’s perspective into account (sometimes this is best done by writing opinions down to avoid the loudest voice being the only one that’s heard). By the end of this process, the hiring team should agree on who they think would be the best fit.
As a hiring platform, we’ve got all the features you need to streamline your entire hiring operation. Polymer can even deliver documents or assessments with templated messages when candidates move to the next stage.
To create your own matrix, take a look at our behavioral interview scoring matrix template:
Feel free to download and use this template to guide your next hiring round.
Let’s take a look at some of the benefits of using the behavioral matrix and having a structured interview process.
Everyone has biases. Whether it’s the clothes you like to wear, the music you listen to, or the food you eat, we all have cultural preferences that inform our opinions—and occasionally lead to errors in judgment.
Certain biases can negatively impact your hiring process, often without you even knowing.
Imagine you have two candidates interviewing for the same role. One of the interviewers has a similar background and hobbies to one of the candidates. They immediately bond over their shared interests.
Without a structured interview in place, here’s what could happen:
These are just a few examples of how first impression bias can unfairly influence an unstructured interview process.
A hiring matrix creates a fairer hiring process. You use the same questions and structure for every interview, reducing the chances of unintentional favoritism or discrimination.
Having a structured interview process creates consistency across the business. You know what questions to ask, the order of the questions, and how to score the responses. There’s no confusion among interviewers because it's all preplanned and the same process for every candidate.
Without a matrix, interviews could lack structure. For example, if you don’t have predetermined questions, one interview could last 30 minutes, while another could last two hours. It’s fairer and easier to manage time with planned questions.
A clear and consistent interview process gives candidates a better experience. Put yourself in the shoes of a job seeker. If you attend an interview that feels unprepared and unstructured, it’s hard to gather your thoughts. What should feel like a good conversation jumps from one topic to the next with no clear direction and doesn’t give a great impression of the company.
If you go to an interview that’s structured and well-planned, the process feels less overwhelming. The questions are concise, and you move through the interview with a clear direction. As a candidate, this makes the interview easier to follow and shows you that the company has put time and consideration into the process.
A company that cares about its interviews is a company that wants to attract top talent. It’s a good sign for candidates and a better process for employers.
Everyone is ranked against the same criteria when using an interview matrix. For example, let’s say you ask each candidate the following question about customer service.
How have you improved customer relationships in your previous role?
Here’s how the candidates’ answers look in a comparison:
You can plainly see which candidate offers the best answer, making it easy for you to compare. Do this for the whole interview process, and you’ll get a good idea of who’s right for the job.
You can also assign numerical values to the answers to see who ranks highest overall. This will show you your top contender when making your final hiring decision.
Although using an interview matrix has a lot of benefits, there are some hurdles to be aware of. Here are some of the most common challenges.
People grow and evolve over time. How you tackled a challenge at work a few years ago might be completely different from how you’d tackle it today. But when it comes to behavioral interviewing, you’re relying on past experience to make your hiring decision.
Let’s say you ask a candidate the following question.
Can you tell me about a difficult professional relationship and how you overcame it?
The candidate tells you that a difference of opinion caused a riff with their manager several years ago. They resolved the issue by distancing themselves from their manager, letting the disagreement fizzle out.
This disagreement happened a long time ago. Who’s to say the candidate would respond the same way now?
The behavioral interview scoring matrix is useful for understanding more about a candidate's behavior — but it doesn't always give you an accurate representation of how someone might behave today.
Reviewing past behavior to determine future behavior isn't always accurate, so be sure to include follow-up questions like:
Would you tackle this issue the same way today?
A simple rating scale makes the interview process easier for you. You have fewer options to choose from, making the interview quicker and easier to run. But a simple rating scale reduces the variance in your results, making it harder to choose the best candidate if the results are close.
Let’s say your rating scale has two options — unsatisfactory and satisfactory. If you have six candidates and four provide a “satisfactory” answer, how will you know which candidate gave the best answer?
You need a more complex scale to find the top candidate. With more ratings to choose from, you get a broader spectrum of how to categorize answers. Though it takes more time to evaluate, this makes it easier to compare candidates and review their responses in the long run.
If you use a complex rating scale (with more than five ratings), you’ll be able to evaluate candidates accurately — but you’ll also need to spend more time on the entire process.
Despite the added time and preparation, we’d recommend using a complex rating scale over a very simple one (with five options ideal for most businesses). It’s the best way to compare your candidates and make sure you’re reviewing them fairly.
A behavioral matrix is a great way to find a candidate with the job-related skills and personality to deliver great work and fit within your company culture.
The scorecard’s predetermined questions help to reduce bias, create consistency across the hiring team, and make it easy to review and compare all your candidates.
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