Apply for your Smart ID or passport

We have partnered with the Department of Home Affairs to make it easier for you to apply or renew your Smart ID or passport online. Once the document is ready, you can collect it at one of our specialised branches.

Some of the benefits

Apply online

Pay via internet banking

Sign into your internet banking profile to finalise payment for your Smart ID or passport application

Convenient process

Scan your fingerprints and have your pictures taken at your preferred specialised Standard Bank branch

Collect in-branch

Pick up your Smart ID or passport from our Johannesburg, Centurion, Tshwane, Cape Town, Gqeberha or Durban branches

• You’ll need to be registered for internet banking with us
• Your country of birth must be South Africa
• Visit the Home Affairs* website to complete and submit an application form
• Pay Home Affairs by signing in to your Standard Bank Internet Banking profile
• Select the ‘Pay and Transfer’ Tab; then select ‘Pay MyBills’, ‘Billing beneficiaries’ and then ‘Dept of Home Affairs’
• Once payment has been received, the Home Affairs system will allow you to make an appointment at one of their offices within our specialised branches
• Print and keep your booking confirmation letter and reference number
• Visit your selected Standard Bank branch on your appointment date with your ID to scan your fingerprints and have your picture taken
• Home Affairs will then send you an SMS when your Smart ID or passport is ready
• Collect your Smart ID or passport at the Standard Bank branch you’ve selected for collection

* This is a collaboration between the Department of Home Affairs (Department/DHA) and The Standard Bank of South Africa Limited (Standard Bank) which is meant to assist with the collection of biometric and other data (fingerprint and photo) and help clients to obtain their smart card ID and/or passport at a dedicated DHA access point in an easier manner (service).

Whilst we allow for the service to be offered in our dedicated branches, the service and the Department’s digital systems remain entirely independent and controlled by the Department. We do not have any control over client bookings made online, turnaround times of the DHA, collection dates and/or cancellation notifications or any other similar operational services of the Department.

Accordingly, we do not assume any legal liability or responsibility on behalf of the Department through the service being offered in branch. We are also not responsible for any loss or damage clients may suffer howsoever arising, in connection with their use of the service.

Should you have any complaints or queries in connection with the service, please contact the Department of Home Affairs directly by calling 0800 601 190.

We thank you for your understanding and cooperation.

Visit one of our participating branches to scan your fingerprints, have your pictures taken, and to collect your Smart ID or passport:

• Killarney Branch in Killarney Mall, Johannesburg
• 5 Simmonds Street, Johannesburg
• Centurion Lifestyle Branch, City of Tshwane
• Canal Walk Branch in Century City, Cape Town
• 1 Kingsmead Way, Durban
• Jubilee Mall, City of Tshwane
• 1 Pickering Street, Newton Park, Gqeberha

Call the Department of Home Affairs on 0800 601 190 for any enquiries.

• Reference number confirming your payment and booking before you visit your nearest specialised Standard Bank branch
• Bring along your green bar-coded ID